Shipping policy

Delivery Information

This Shipping Policy applies to purchases made through Clover & Collar Website.

We aim to dispatch and deliver all orders in a timely and reliable manner. Delivery services are provided via Royal Mail Standard Shipping.

This policy is compliant with applicable consumer protection laws, including the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and, for customers in Ireland, the Sale of Goods Act 1980 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

Your statutory rights are not affected.

Shipping Regions & Charges

United Kingdom

• Orders from £0.00 to £34.99: Shipping fee of £3.99
• Orders of £35.00 and above: Free Shipping

Ireland

• Orders from £0.00 to £49.99: Shipping fee of £6.00
• Orders of £50.00 and above: Free Shipping

Processing Times

• Orders are typically processed within 1–2 business days (excluding weekends and public holidays)
  
• Orders placed after business hours will be processed on the next working day

Delivery Times

• Delivery times are estimates and may vary depending on location and external factors
  
• While we aim to meet estimated delivery windows, delays may occur due to circumstances beyond our control, including postal service disruptions

Under applicable consumer laws in the UK and Ireland, goods should be delivered within 30 days unless otherwise agreed.

Risk & Ownership

• Goods remain our responsibility until they are delivered to the address provided
  
• Once delivered, responsibility for the goods passes to you

Order Tracking

• Tracking information will be provided where available once your order has been dispatched

Delivery Issues

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate with the delivery provider.

If goods are not delivered within the agreed timeframe, you may be entitled to request a replacement or refund in accordance with your statutory rights.

Incorrect Address

It is the customer’s responsibility to ensure that all delivery details are accurate at the time of ordering. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information.

Lost or Damaged Parcels

If your order is lost or arrives damaged, please notify us as soon as reasonably possible.

In accordance with UK and Irish consumer law, you may be entitled to a repair, replacement, or refund. Where applicable, we will also reimburse any reasonable return costs.