Privacy policy

Introduction

Clover & Collar (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use https://cloverandcollar.com/ (the “Website”).

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following information:

• Name
• Billing and delivery address
  
• Email address
  
• Phone number
  
• Payment details (processed securely by third-party providers)
  
• Order history
  
• IP address and website usage data (via cookies)
  

How We Use Your Information

We use your personal data to:

• Process and fulfil orders
  
• Communicate with you regarding orders or enquiries
  
• Manage returns and refunds
  
• Improve our Website and customer experience
  
• Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis, including contract performance, legal obligations, or legitimate business interests.

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors
  
• Delivery and logistics providers
  
• Website hosting and IT service providers

These third parties are required to process your data securely and only for specified purposes.

We will never sell your personal data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
  
• Request correction of inaccurate data
  
• Request deletion of your data (where applicable)
  
• Restrict or object to processing
  
• Request data portability

To exercise your rights, please contact us using the details provided on the Website.

Cookies

Our website uses cookies to improve functionality and user experience. You can manage
cookie preferences via your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this
page.